I am a Product Marketing Manager and IT industry analyst based in Belfast, Northern Ireland. I have over 18 years experience in the IT industry in both the Telecommunications and Business Application Software Industries.
I currently manage two personal blogs. This “Intelligent Process Applications” blog is focused on the next generation of enterprise business process, specifically on demand, cloud delivered, intelligent business process and case management applications.
My other area of interest is in the utilization of Business Process Management and Case Management applications to transform customer service. Discussions on this topic can be found at The Computer Says How?.
This is a personal weblog. The opinions expressed here represent my own and not those of my employer.